Reference no.: 74316 26128540
Company description See more offers

Operation Support Engineer (H/F)

Ref.: 74316 26128540

Business environment


Amadeus delivers added value products and solutions to travel agencies, corporations, airlines and other travel businesses worldwide as well as provide the e-commerce products for Amadeus.

Amongst other products Amadeus provides the Amadeus Selling Platform & Connect, a professional browser based front office reservation product; the Amadeus Sales Management Solution covering the activities of the travel agent from front office to mid-office, Amadeus Reservation Desktop the front office for airline dedicated to professional and all e-Commerce platforms: Amadeus e-Retail Engine for airlines and Amadeus e-Travel Management for corporations and travel resellers. In this context, the Front Office Reservation (FOR) (Selling Platform Classic/Connect & Amadeus e-Travel Management) Services (QDS) department includes 3 teams for these products operation implementation and support.

Operational Engineers are required to manage the implementation, releasing and support process to ensure long-term production stability and availability for Amadeus distribution products.





- Act as the liaison between development and Amadeus Data Centre teams in Erding Germany

- Coordinate processes required for infrastructure evolutions and implementations

- Provide expertise on architecture solutions and guidelines for operability and stability

- Participate in the design of future PRD architecture

- Support the deployment of new Security standards

- Participate in configuring Cisco LAN/Wireless network devices, Firewall, F5 load-balancer, ensuring compliance to the our client's standards and guidelines



Key accountabilities


- Prepare the implementation of the new customer projects and/or new product projects

- Manage of new project implementation related to corporate products and satellites

- Coordinate of product implementation in production and test environments

- Prepare documentation and hand overs to Amadeus Data Processing Application Management teams

- Review functional change requests on the design of application

- Identify areas of automation and create scripts to enable automation.

- Manage Network low latency products with high troubleshooting skills



Profil recherché :


Technical skills


- Web servers administration (Apache, IIS)

- Java application servers administration (Weblogic, JBoss)

- Windows server 2008 and above administration, Linux administration

- Web Applications knowledge (HTML, XML, JSP, Servlets, EJB)

- Internet protocols knowledge (HTTP(S), SOAP/XML)

- Database server administration (Microsoft SQL Server 2008 and above)

- Project Management

- Network/Firewall/Load Balancer/Proxy knowledge




- Previous experience in production operational environment

- Previous development experience in a J2EE environment




- Engineer degree in Computing Science

- Post Graduate degree in related subject is an advantage

- Proficiency in English (written and spoken)

Company description

Amadeus est le leader mondial des solutions de traitement des réservations pour l'industrie du voyage. Les prestataires de voyage (compagnies traditionnelles et à bas prix, hôteliers, croisiéristes, compagnies ferroviaires, de ferry, de location de voitures et tour-opérateurs) et agences de voyages (en ligne et hors ligne) bénéficient de notre puissance de traitement des transactions et de nos solutions technologiques.

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