N° Référence: 6061 15663499
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Operations Support Engineer (R&DDS-14-38) (H/F)

Réf.: 6061 15663499

Business environment


Amadeus delivers added value products and solutions to travel agencies, corporations, airlines and other travel businesses worldwide as well as providing the e-commerce products for Amadeus.

Amongst other products Amadeus provides the Amadeus Selling Platform & Connect, a professional browser based front office reservation product; the Amadeus Sales Management Solution covering the activities of the travel agent from front office to mid-office, Amadeus Reservation Desktop the front office for airline dedicated to professional and all e-Commerce platforms: Amadeus e-Retail Engine for airlines and Amadeus e-Travel Management for corporations and travel resellers.

In this context, the Front Office Reservation (FOR) (Selling Platform Classic/Connect & Amadeus e-Travel Management) division is responsible for the web applications which are part of the Amadeus Distribution portfolio. The Quality and Delivery Services (QDS) department regroups 4 Quality Assurance (QA) teams for these products and operation implementation and 3 support teams for Selling Platform and AeTM.

Operational Engineers are required to manage the implementation, releasing and support process to ensure long-term production stability and availability for Amadeus distribution products.




- Ensure availability and stability of production environments

- Provide cross-team support on production environments and technologies (Dev, stress tests...)

- Act as the liaison between development and Amadeus Data Center teams in Erding Germany

- Coordinate processes required for major releases, infrastructure evolutions and implementations

- Provide expertise on architecture solutions and guidelines for operability and stability


Key accountabilities


- Support of the production environments for Amadeus distribution portfolio (Sell/Seco/AeTM)

- Support of the customer facing test environments

- Prepare the implementation of new customer projects and/or new product projects

- Management of new project implementation related to corporate products and satellites

- Coordination of product implementation in production and other test environments

- Prepare documentation and hand overs to Amadeus Data Processing Application Management teams

- Configuration management for all platforms

- Review functional Change requests on the design of applications

- Review application release Change requests and their impacts on production platforms

- Coordinate and manage major releases and service packs for Amadeus distribution products



Profil recherché :


Technical Skills

- Web servers administration (Oracle Web server, Apache, IIS)

- Java application servers administration (WebLogic, Tomcat, JBOSS)

- Windows Server 2008 administration, Linux administration

- Web applications knowledge (HTML, XML, JSP, Servlets, EJB)

- Internet protocols knowledge (HTTP(S), SOAP/XML)

- Database server administration (Microsoft SQL Server 2008)

- Project management



- Previous experience in production operational environment

- Previous development experience in a J2EE environment



- Engineer degree in Computing Science

- Post Graduate degree in related subject is an advantage

- Proficiency in English (written and spoken)

Description société

Amadeus est le leader mondial des solutions de traitement des réservations pour l'industrie du voyage. Les prestataires de voyage (compagnies traditionnelles et à bas prix, hôteliers, croisiéristes, compagnies ferroviaires, de ferry, de location de voitures et tour-opérateurs) et agences de voyages (en ligne et hors ligne) bénéficient de notre puissance de traitement des transactions et de nos solutions technologiques.

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