N° Référence: 74321 21669465
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Production Support Engineer

Réf.: 74321 21669465

Business environment

 

Amadeus delivers added value products and solutions to travel agencies, corporations, airlines and other travel businesses worldwide as well as provide the e-commerce products for Amadeus.

Amongst other products Amadeus provides the Amadeus Selling Platform & Connect, a professional browser based front office reservation product; the Amadeus Sales Management Solution covering the activities of the travel agent from front office to mid-office, Amadeus Reservation Desktop the front office for airline dedicated to professional and all e-Commerce platforms: Amadeus e-Retail Engine for airlines and Amadeus e-Travel Management for corporations and travel resellers. In this context, the Front Office Reservation (FOR) (Selling Platform Classic/Connect & Amadeus e-Travel Management) Services (QDS) department includes 3 teams for these products operation implementation and support.

Operational Engineers are required to manage the implementation, releasing and support process to ensure long-term production stability and availability for Amadeus distribution products.

 

Purpose

- Ensure availability and stability of production environments - monitoring

- Provide cross-team support on production environment and technologies (dev, stress tests, security, ... )

- Act as the liaison between development and Amadeus Data Centre teams in Erding Germany

- Provide expertise on architecture solutions and guidelines for operability and stability

- Capacity to use defined standards to create objectives for information integrity, availability, and data privacy.

- Enforce security standards - PCIDSS review and auditing and follow up

- Contribute to transversal projects devops oriented

- Sharing best practices and act as production standards referee

 

 

Key accountabilities

 

- Support of the production environments for Amadeus distribution portfolio (SECO/SELL/AeTM)

- Support the customer facing test environments

- Review application release change requests and their impacts on production platforms

- Optimize productions platforms and operation procedures

- Support operation staff with complex problems and act as an expert within one or more specific areas

- Contribute to architecture and changes review in order to ensure operability consistency

- Diagnose causes of malfunctions and propose solutions

- Understand operational standards and ensure products comply with them.

 

 

Profil recherché :

 

Technical skills

 

- Web servers administration (Apache, IIS)

- Java application servers administration (Weblogic, JBoss)

- Windows / Linus Server administration

- Web Applications knowledge (HTML, XML, JSP, Servlets, EJB)

- Internet protocols knowledge (HTTP(S), SOAP/XML)

- Database server administration (Microsoft SQL Server 2008 and above)

- Network and communication protocols (TCP/IP, firewall, ...)

- Web accelerator (Akamai, CDN, ...)

 

Experience

- Previous experience in production operational environment

- Previous development experience in a J2EE environment

 

Education

- Engineer degree in Computing Science

- Post Graduate degree in related subject is an advantage

- Proficiency in English (written and spoken)

Description société

Amadeus est le leader mondial des solutions de traitement des réservations pour l'industrie du voyage. Les prestataires de voyage (compagnies traditionnelles et à bas prix, hôteliers, croisiéristes, compagnies ferroviaires, de ferry, de location de voitures et tour-opérateurs) et agences de voyages (en ligne et hors ligne) bénéficient de notre puissance de traitement des transactions et de nos solutions technologiques.

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