Technical Operation:
- Coordination and planning of the execution of all technical tasks.
- Accountability of timely delivery.
- Quality Control of the network infrastructure and technical management platforms.
- Technical review of external services and technology and contribution to technology roadmap
- Analysis, proposal and implement continuous improvement on the network infrastructure
Service Operation:
- Operational governance meetings, Focused and alignment meetings
- Incident manager (lead major incidents)
- Planning of network device maintenance
- Control and report on asset management (hardware, software, capacity management)
Management:
- Management of IT infrastructure staff (4 to 6 peoples)
- Hire and integrate new incomers
- Share group strategy, be a relay of information
- Define team objectives
- Evaluate and develop staff skills
Key activities:
- Maintain up to date IT network infrastructures and remove technical debt
- Build new infrastructure as per comited project delivery dealine (cost, delay, quality)
- Ensure a perfect market trend understanding to suggest new evolutions
- Consolidate Alten Group IT network infrastructures
- Manage shift left to on board L2 support on run and rollout activities
- Manage production request and incident within SLA comitment
- Standardize and improve infrastructure monitoring and availability
Activity follow-up:
- Manage a clean governance with your key providers and key company stakeholders
- Anticipate contract end date and renewal
- Communicate infrastructure health and key datas to your key stakeholders
- Report on IT network infrastructure and licencing costs
Finance:
- Contribuite to IT network budget
- Follow expenses and submit for arbitration decision to take
Technical Skills :
- Excellent technical knowledge of IT network infrastructure (firewall, routers, switches, Wi-Fi, network controlers, network design, and critical network protocols )
- Qualified with standard service management methods (ITIL Foundations required, addl certifications are a strong plus)
- Fluent English, experience in international and multi-cultural business environment
- 1 to 3 years in IT infrastructure service management
Degree/ years of experience required :
- Engineering degree/ 6 years minimum